Refund policy

Refund Policy — Sleep Start Clinical

Last updated: July 2026

Overview

At Sleep Start Clinical, our programmes involve the time and expertise of registered Sleep Physiologists. Because our services are delivered digitally and involve the scheduling and provision of clinical consultations, our refund policy reflects the nature of those services.

Please read this policy carefully before purchasing.

Digital Content

Our video content (Day 1 and Day 2 series) is made available upon purchase. As this content is delivered digitally and accessible from the moment of enrolment, we are unable to offer refunds once access has been granted.

If you experience a technical issue preventing you from accessing the content, please contact us within 48 hours of purchase and we will resolve this promptly.

Clinical Consultations

Consultations with a registered Sleep Physiologist are scheduled individually and represent dedicated clinical time.

  • Cancellations made more than 48 hours before a scheduled consultation may be rescheduled at no charge.
  • Cancellations made within 48 hours of a scheduled consultation will forfeit that session.
  • Unused consultations are non-refundable but may be rescheduled within the programme period where notice is given.

Change of Mind

We do not offer refunds for change of mind once a programme has been purchased and access has been granted. We encourage all prospective clients to review the programme details carefully before purchasing and to contact us with any questions prior to enrolment.

Exceptional Circumstances

We understand that unexpected circumstances arise. If you are unable to complete your programme due to a medical or personal emergency, please contact us directly. We will consider requests for credit or rescheduling on a case-by-case basis at our discretion.

Programme Not as Described

If you believe the programme you received was materially different from what was described at the time of purchase, please contact us within 7 days of enrolment. We will review your concern and, where we determine the programme was not delivered as described, offer an appropriate remedy including a partial or full refund at our discretion.

Data Reports

CPAP Data Reports are produced by a registered Sleep Physiologist following download and analysis of your machine data. As this service involves professional clinical time, reports are non-refundable once work has commenced. If you have submitted your data and wish to cancel before work has commenced, please contact us immediately.

How to Contact Us

For any refund or cancellation requests, please contact us at:

Email: Admin@sleep-start.com
Response time: Within 2-5 business days

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand), or equivalent consumer protection legislation in your jurisdiction. Where these rights apply, we will honour them in full.

A few notes on what I included and why:

The Consumer Guarantees Act reference at the end is important for a New Zealand business — you cannot legally contract out of those rights, so acknowledging them protects you legally and builds trust with buyers.

The Data Reports section is separate because that product has a different service trigger — work begins when data is submitted, not when payment is made, so the refund window is different.

The Exceptional Circumstances clause is intentionally discretionary — it gives you flexibility to do the right thing for genuine cases without creating an exploitable blanket policy.

You should have a New Zealand lawyer review this before publishing, particularly around the Consumer Guarantees Act obligations as they apply to your specific services.